COMPANY POLICY

1. Mission Statement

Photazo is committed to providing exceptional real estate photo editing services that help our clients showcase their properties in the best possible light. We strive for excellence in every project and maintain the highest standards of quality and professionalism.

Our mission is to transform ordinary property photos into stunning visual representations that drive sales and enhance our clients' marketing efforts.

2. Quality Standards

We maintain strict quality standards for all our services:

• All images undergo thorough quality control checks before delivery
• We use professional-grade editing software and techniques
• Our team consists of experienced photo editing professionals
• We maintain consistent quality across all projects
• Regular training and skill development for our team

We are committed to continuous improvement and staying updated with the latest editing techniques and industry standards.

3. Customer Service Policy

Our customer service philosophy is built on the following principles:

• Prompt response to all inquiries within 24 hours
• Clear and transparent communication throughout the process
• Flexible revision policy to ensure customer satisfaction
• Professional and courteous interaction at all times
• Confidentiality and respect for client information

We believe that exceptional customer service is the foundation of long-term business relationships.

4. Data Security and Confidentiality

We take data security and client confidentiality very seriously:

• All client images are encrypted during transmission and storage
• Access to client data is restricted to authorized personnel only
• Regular security audits and updates to our systems
• Client images are automatically deleted after 30 days
• Strict non-disclosure agreements with all team members

We never use client images for any purpose other than providing the requested editing services.

5. Turnaround Time Policy

We are committed to delivering projects on time:

• Standard turnaround: 24-48 hours for most projects
• Rush orders available with additional fees
• Clear communication about delivery timelines
• Proactive updates if delays are anticipated
• Flexible scheduling for large projects

We understand that timing is crucial in real estate marketing and work diligently to meet deadlines.

6. Revision Policy

We offer a comprehensive revision policy to ensure client satisfaction:

• Unlimited revisions for the first 7 days after delivery
• Clear revision requests help us provide better results
• No additional charges for reasonable revision requests
• Quick turnaround on revision requests (24-48 hours)
• Direct communication with our editing team when needed

Our goal is to ensure every client is completely satisfied with their final images.

7. Pricing and Payment Policy

Our pricing is transparent and competitive:

• Clear, upfront pricing with no hidden fees
• Volume discounts available for bulk orders
• Subscription plans for regular clients
• Secure payment processing through trusted providers
• Flexible payment options for large projects

We believe in fair pricing that reflects the quality and value of our services.

8. Environmental Responsibility

We are committed to environmental responsibility:

• Digital-only workflow to minimize paper usage
• Energy-efficient equipment and practices
• Cloud-based storage to reduce physical infrastructure
• Remote work options to reduce commuting
• Recycling and waste reduction programs

We believe in sustainable business practices that protect our environment for future generations.

9. Employee Development

We invest in our team's professional development:

• Regular training on new editing techniques and software
• Industry conference attendance and certification programs
• Mentorship programs for skill development
• Performance feedback and improvement plans
• Career advancement opportunities

We believe that investing in our team directly benefits our clients through improved service quality.

10. Continuous Improvement

We are committed to continuous improvement in all aspects of our business:

• Regular review of processes and procedures
• Client feedback collection and implementation
• Technology upgrades and system improvements
• Market research and industry trend analysis
• Innovation in service delivery methods

We strive to stay ahead of industry trends and continuously enhance our service offerings.

11. Compliance and Ethics

We maintain the highest ethical standards:

• Compliance with all applicable laws and regulations
• Honest and transparent business practices
• Respect for intellectual property rights
• Fair treatment of all clients and employees
• Zero tolerance for discrimination or harassment

We conduct business with integrity and maintain the trust of our clients and partners.

12. Contact Information

For questions about our company policies or to provide feedback, please contact us: