REFUND POLICY

1. General Refund Policy

REFUNDS WILL NOT BE PROVIDED FOR ANY EDITING SERVICES. This policy is in place because our photo editing services involve significant time, effort, and expertise that cannot be recovered once work has begun.

Instead of refunds, we offer a comprehensive revision policy to ensure your complete satisfaction with the final results. If you are not satisfied with the work you receive, you may request unlimited revisions within the first 7 days after delivery.

This policy applies to all individual orders, bulk orders, and custom projects.

2. Subscription Refund Policy

REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-period.

In such circumstances, you will continue to have access to your subscription benefits until the end of the current billing cycle. This includes:

• Access to discounted pricing
• Priority processing
• Dedicated account manager
• All other subscription benefits

Subscriptions automatically renew each month after the initial term unless cancelled with 30 days advanced written notice.

3. Revision Policy

We offer unlimited revisions for the first 7 days after delivery to ensure your complete satisfaction:

• No additional charges for reasonable revision requests
• Quick turnaround on revision requests (24-48 hours)
• Direct communication with our editing team
• Clear revision instructions help us provide better results
• We work with you until you are completely satisfied

To request revisions, please contact us at photazo3@gmail.com with your order number and specific revision requirements.

4. Quality Assurance

We maintain strict quality standards to minimize the need for revisions:

• All images undergo thorough quality control checks
• Professional-grade editing software and techniques
• Experienced photo editing professionals
• Consistent quality across all projects
• Regular training and skill development

Our goal is to deliver exceptional results on the first attempt, reducing the need for revisions.

5. Order Cancellation Policy

Orders may be cancelled under the following circumstances:

• Before work has begun on your project
• If we are unable to process your images due to technical issues
• If the images provided do not meet our quality requirements
• If the requested editing is beyond our service capabilities

Once work has begun on your project, cancellation is not possible, but revisions are available to ensure your satisfaction.

6. Payment Processing Issues

In the event of payment processing issues:

• We will work with you to resolve payment issues
• Alternative payment methods may be offered
• Work will not begin until payment is confirmed
• No charges will be applied for failed payment attempts

We use secure, trusted payment processors to ensure safe and reliable transactions.

7. Service Interruptions

In the rare event of service interruptions due to technical issues:

• We will notify you immediately of any delays
• We will work to resolve issues as quickly as possible
• Delivery timelines may be extended accordingly
• No additional charges for delays caused by technical issues

We maintain backup systems and procedures to minimize service interruptions.

8. Client Responsibilities

To ensure the best possible results and minimize the need for revisions:

• Provide clear, detailed instructions for your editing requirements
• Submit high-quality images that meet our guidelines
• Respond promptly to our questions or requests for clarification
• Review delivered images within the 7-day revision window
• Provide specific feedback for revision requests

Clear communication helps us deliver exactly what you need on the first attempt.

9. Dispute Resolution

If you have concerns about our services or policies:

• Contact us directly at photazo3@gmail.com
• We will review your concerns promptly and fairly
• We may offer additional revisions or alternative solutions
• We are committed to resolving issues to your satisfaction
• We maintain detailed records of all communications

We believe in open communication and fair resolution of any concerns.

10. Policy Updates

This refund policy may be updated from time to time:

• Changes will be posted on our website
• The "Last updated" date will be revised accordingly
• Existing orders will be governed by the policy in effect at the time of order
• We will notify clients of significant policy changes

We recommend reviewing this policy periodically to stay informed of any changes.

11. Contact Information

For questions about this refund policy or to request revisions, please contact us:

We are available Monday through Friday, 9:00 AM to 6:00 PM IST, to assist with any questions or concerns you may have.